How it works
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Smart monitoring for every subscriber. Tools that level up support teams.
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Helping network operators scale their business
Letting senior engineers focus on high value problems
Empower junior CX agents to do more
Reducing escalation rate by 10x
Eliminate insurmountable training costs
Removing headcount bottlenecks
Reactive, interactive chat
No training required, just natural language
Talk to your network like you talk to your team.
Whether you're chasing down a customer issue or checking network health, Layer 9 integrates into your chosen chat channels and responds in real time with the data and insights you need.
Fully interoperable
Layer 9 connects seamlessly with the tools you already use.
Faster fault resolution
Autonomously monitoring all devices, creating an alert signal you can rely on.
Customizable, automated reports
Build your technical roadmap with automated network performance reports.
Plug and play
Layer 9 is the universal adaptor for all of your network’s complexity — delivering insights and actionable feedback from day one.