01
Agent guardrails
Every agent action is policy-checked against your rules, with human approval required wherever you set it.
change windows · approval chains · scoped writes
01 · HOW IT WORKS
Connect Your Systems. Command Your Outcomes.
Ask in plain English — get the answer, the evidence, and the next action.
Billing
CRM
OSS/BSS
Telemetry
Inventory
Field ops
Docs
Chat
02 · INTEGRATIONS
Works with your stack on day one.
Whatever gear, monitoring, and billing you already run — Layer 9 knows it.
40+ integrations live from day one · no connectors to build, no data migration · new vendors added continuously
03 · MEET NINE · THE CSR AGENT
The phones are ringing.
Billing, telemetry, network, GIS, and CRM — one guided resolution, zero retraining.
9Customer care workflowLive case · 14 Maple Lane
New request
THE OLD WAYFive systems, five dead ends
Case CS-10482 · Residential fiber
BILLING
RE-AUTH REQUIRED
BILLING
✓PAID · OK
ONT TELEMETRY
TIER 2?
ONT TELEMETRY
✓LOW LIGHT · −28 dBm
NMS
6 TABS OPEN
NMS
✓NO OUTAGE
GIS / OUTAGE
HOLD 14 MIN
GIS / OUTAGE
✓AREA CLEAR
CRM
SWIVEL CHAIR
CRM
✓2 PRIOR TICKETS
9
CSRTO NINE · 4:02 PM
NINE · 4:03 PM9
It's not the Wi-Fi — the ONT is failing. A tech is booked tomorrow 10–12; the customer gets a text when they're close.
BILLINGRE-AUTH REQUIRED
ONT TELEMETRYTIER 2?
NMS6 TABS OPEN
GIS / OUTAGEHOLD 14 MIN
CRMSWIVEL CHAIR
It's not the Wi-Fi — the ONT is failing. A tech is booked tomorrow 10–12; the customer gets a text when they're close.
5systems checked
1root cause found
0Tier 2 escalations
Evidence retained in the audit trail04 · AGENT PLATFORM
Accelerate your AI initiatives
Use our extensive developer kit, APIs, and MCPs to enable your internal AI roadmap.
05 · SECURITY
The only safe AI for ISPs.
Security built for production — put AI to work across your ISP and sleep at night.
02
Encryption everywhere
Data is encrypted in transit and at rest with enterprise-grade ciphers — no exceptions, no plaintext.
public TLS 1.2+ · internal mTLS · AES-256 at rest
03
Data ownership
Your subscriber data is never retained by model providers and never used to train their models. It stays yours.
zero retention · no third-party training
04
Access & isolation
Fully isolated tenant environments and least-privilege access — with an audit trail of every user and agent action.
isolated tenants · SSO / SCIM · immutable audit log