Layer 9
AGENTIC AI FOR ISPS

The AI Operating System for Your ISP.

Get a demoHow it works
01 · HOW IT WORKS

Connect Your Systems. Command Your Outcomes.

Ask in plain English — get the answer, the evidence, and the next action.
Billing
CRM
OSS/BSS
Telemetry
Inventory
Field ops
Docs
Chat
KPI REPORT · MONTH TO DATE
QUERYING…● LIVE · 08:31 AM
SOURCES · BILLING / GL / CRM / INCIDENTS
ACTIVE SUBS
48,412
+672 net · 30d
MRR
$3.79M
+3.1% MoM
ARPU
$78.30
+$1.40 · 30d
ARPU BY ACCESS TYPEBLENDED $78.30
FIBER$86.40
FIXED WL$61.20
FINDINGFiber carries 68% of the subscriber base
Open the full KPI report →
KPI REPORT · MONTH TO DATE
QUERYING…● LIVE · 08:31 AM
SOURCES · BILLING / GL / CRM / INCIDENTS
ACTIVE SUBS
48,412
+672 net · 30d
MRR
$3.79M
+3.1% MoM
ARPU
$78.30
+$1.40 · 30d
ARPU BY ACCESS TYPEBLENDED $78.30
FIBER$86.40
FIXED WL$61.20
FINDINGFiber carries 68% of the subscriber base
Open the full KPI report →
02 · INTEGRATIONS

Works with your stack on day one.

Whatever gear, monitoring, and billing you already run — Layer 9 knows it.

40+ integrations live from day one · no connectors to build, no data migration · new vendors added continuously
03 · MEET NINE · THE CSR AGENT

The phones are ringing.

Billing, telemetry, network, GIS, and CRM — one guided resolution, zero retraining.
9Customer care workflowLive case · 14 Maple Lane
New request
THE OLD WAYFive systems, five dead ends
Case CS-10482 · Residential fiber
BILLING
RE-AUTH REQUIRED
BILLING
✓PAID · OK
ONT TELEMETRY
TIER 2?
ONT TELEMETRY
✓LOW LIGHT · −28 dBm
NMS
6 TABS OPEN
NMS
✓NO OUTAGE
GIS / OUTAGE
HOLD 14 MIN
GIS / OUTAGE
✓AREA CLEAR
CRM
SWIVEL CHAIR
CRM
✓2 PRIOR TICKETS
9
CSRTO NINE · 4:02 PM
NINE · 4:03 PM9
It's not the Wi-Fi — the ONT is failing. A tech is booked tomorrow 10–12; the customer gets a text when they're close.
BILLINGRE-AUTH REQUIRED
ONT TELEMETRYTIER 2?
NMS6 TABS OPEN
GIS / OUTAGEHOLD 14 MIN
CRMSWIVEL CHAIR
It's not the Wi-Fi — the ONT is failing. A tech is booked tomorrow 10–12; the customer gets a text when they're close.
5systems checked
1root cause found
0Tier 2 escalations
Evidence retained in the audit trail
04 · AGENT PLATFORM

Accelerate your AI initiatives

Use our extensive developer kit, APIs, and MCPs to enable your internal AI roadmap.
Your AI initiatives
voice agentsinstall QAfield tech assistantsproactive outage textsrunbook agentswhatever's next
API
All of Layer 9, callable from your stack.
MCP
Plug your agents into Layer 9 over open MCP.
DEVELOPER KIT
Scaffolds and SDKs to build on the platform.
LAYER 9 — INFRASTRUCTURE
Engineered, deployed, and hosted for you.
05 · SECURITY

The only safe AI for ISPs.

Security built for production — put AI to work across your ISP and sleep at night.
01

Guardrails

Every agent action policy-checked — approvals exactly where you want them.

change windows · approval chains · scoped writes
02

Encryption at rest

Everything is encrypted, everywhere it lives and everywhere it moves.

at rest · in transit · always
03

Data privacy

Your subscriber data stays yours — never retained by model providers, never used to train their models.

zero retention · no training on your data
04

Cybersecurity

Fully isolated tenant environments, SSO, least privilege — a full audit log of every user and agent action.

isolated tenants · SSO / SCIM · full audit trail
LAYER 9
Run your ISP on the frontier.
Turn every system, workflow, and decision into an unfair advantage.
Get in touch
GET IN TOUCH
Let’s talk.
Tell us a bit about your network — we’ll set up a demo and take it from there.